They lost my engagement ring for 5 months. The assistance manager Aisha screamed at my fiance when he demanded to know where the ring was. After five months of refusing to speak to him they found the ring and claimed that it had been in the store all along. According to the store managers it was stuck in a corner of their safe. How any of this happened and how such a large store could be run so poorly is beyond me. Please save yourself the time and money and DO NOT purchase anything from this store.
I knew exactly what charm i wanted and i went into the store to get it and without even asking how they can they help me or anything. They were just on the computer and had the nerve to say they were looking after customers!!!
We looked everywhere in Manhattan and long Island and found the most perfect, high quality ring here and got such an amazing deal. Everyone assumes my ring costs so much more than we paid, I receive so many complements all the time! The extremely nice sales associate really hooked us so grateful!
A chubby, tall dude looked down and nodded his head at us as we are beneath him. He tried to denied it like a coward. The manager didn't do anything to solve the problem. She just didn't care, pretty obvious. The service is beyond terrible. When corporate would fix the problem?
Bought my wife's wedding ring here. Layla was nice to us and we opened a credit card with her, but she's moved to a new location. It was hard to get service at first because if you don't look like money, they just ignore you. I spent over $1000 there with the first person who spoke to me, so they should get some manners. The ring seems to be of good quality and my wife loves it.
Zales is a US Jewelry Store based in Garden City, New York. Zales is located at 630 Old Country Rd, Garden City, NY 11530, USA.
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