In person half of the staff have a really terrible customer service. The other half are great. Over the phone I also spoke with a lady called Jody or something like that she said, and she was extremely rude. Avoid her!
I am extremely upset with this place. I got a stone set here in a diamond band that I own. I paid over $1000. I absolutely loved the ring with their stone but after 2 months, the stone fell off. I looked everywhere for it but could never locate it. I went to the store to talk about what they could do for me. A woman went to look up my purchase in their computer and stated that the only thing that popped out was a "repair." I told them that I did a purchase and they placed the stone on the ring and it was not only a repair. I then asked them if they could order a few stone choices for me and I would just re purchase it. They told me they would call me once the stones arrived which would take only 3-4 days. I waited a week and stopped by to ask them about it since they never called me. The girl in the front then tells me that she promises she'll call back within the next week. I then get a call about a showcase they are having 2 weeks later. (Regarding this showcase, I told them 3 weeks ago at the original encounter, that I could not attend it because I would be out of town.) I tell them again that it doesn't interest me and that I've told them this before and express my urge to see thoes stones I originally asked for. The same woman I spoke first to tells me that they will call me once the stones come in. It's been over 2 months and not one call. Completely unprofessional. I'm sort of glad they never contacted me now because it's clear to me now that their stone was crappy quality, the customer service sucked and their jeweler who does the setting is a failure at his job because he obviously couldn't secure a simple stone on a band.
Helzberg Diamonds is a US Jewelry Store based in Garden City, New York. Helzberg Diamonds is located at 630 Old Country Rd #1145A, Garden City, NY 11530, USA.
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